Privacy policy
This Privacy Policy explains how NORWIE (“we,” “us,” or “our”) collects, uses, and protects your personal information when you access or use our website, place an order, or interact with us through any of our services (collectively, the “Services”).
NORWIE serves customers across the Gulf Cooperation Council (GCC), including the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman.
We are committed to protecting your privacy and ensuring transparency in how we handle your information.
1. Scope and Consent
By using our website or Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your use of the Services constitutes your consent to our collection, use, and disclosure of your personal information as described below.
2. Information We Collect
Depending on how you interact with NORWIE, we may collect the following types of personal information:
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Contact Information: Name, phone number, email address, billing/shipping address.
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Account Details: Username, password, preferences, settings.
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Order & Payment Data: Items purchased or browsed, order history, payment method, and transaction information.
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Device & Usage Data: IP address, device type, browser type, operating system, and activity logs.
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Marketing Engagement: Campaign opens, clicks, cart behavior, and opt-in status.
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Customer Support: Information you provide when contacting us (e.g., emails, chat, support forms).
3. How We Collect Information
We collect information from:
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You directly (e.g., when creating an account, placing an order, or contacting support)
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Automatically through your device or browser using cookies and analytics tools
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Third parties such as our marketing partners, ad platforms, logistics providers, and Shopify (our website platform)
4. How We Use Your Information
We may use your personal information for the following purposes:
A. To Deliver and Improve the Services
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Process orders and payments
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Arrange shipping and delivery
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Manage your account and preferences
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Track and manage returns, exchanges, and support inquiries
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Recommend products and personalize your experience
B. For Marketing and Promotions
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Send promotional emails, WhatsApp messages, or SMS
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Offer personalized product suggestions or exclusive offers
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Run retargeting ads across social platforms and search engines
Note: You can opt out of marketing messages at any time using the unsubscribe link or by contacting us.
C. For Security and Compliance
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Detect and prevent fraud or misuse
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Maintain system integrity
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Comply with applicable laws or law enforcement requests
5. Legal Basis and GCC Compliance
We process your data in accordance with applicable privacy regulations in the GCC region, including:
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UAE Federal Data Protection Law (PDPL)
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Saudi Personal Data Protection Law (PDPL)
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Similar privacy principles in Qatar, Bahrain, Kuwait, and Oman
We rely on your consent, our legitimate interest in running our business, or our contractual obligations when processing your data.
6. Sharing Your Information
We may share your information with trusted partners to help operate our business:
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Shopify: powers our online store and processes orders
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Marketing & Advertising Platforms: like Meta, Google, Klaviyo, or TikTok Ads
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Shipping & Logistics Providers: to fulfill and track your deliveries
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Customer Support & Analytics Services: such as chat support or web analytics
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Legal or Regulatory Authorities: when required by law
We do not sell your personal information.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Keep you logged in
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Remember cart contents
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Analyze website usage
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Deliver relevant ads based on your behavior
You can adjust your cookie settings in your browser or opt out of personalized advertising through platform settings.
8. Children’s Privacy
Our Services are primarily intended for adults.
If you are under the age of 18, we recommend using the Services only under the supervision of a parent or guardian.
We do not knowingly collect personal data from minors without parental consent. If you believe your child has provided us with personal information, please contact us to request deletion.
9. Data Security and Retention
We take appropriate security measures to protect your information. However, no system is completely secure.
We retain your data for as long as necessary to:
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Fulfill your order
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Provide support
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Meet legal obligations
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Improve our Services
10. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
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Access: Request a copy of the personal data we hold about you.
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Delete: Ask us to delete your personal data (unless we’re required to retain it).
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Correct: Request changes to incorrect or outdated data.
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Marketing Opt-Out: You can unsubscribe from promotional communications anytime.
To exercise these rights, please contact us using the details below. We may verify your identity before processing your request.
11. International Data Transfers
Your information may be transferred to or stored in countries outside your residence. We take reasonable steps to ensure your information is handled securely and in line with this Privacy Policy.
12. Third-Party Links
Our Services may include links to other websites or platforms. We are not responsible for the content or privacy practices of those external sites. Please review their privacy policies separately.
13. Updates to This Privacy Policy
We may update this policy to reflect changes in law, business practices, or technology. The latest version will always be available at norwie.com, and we’ll update the “Last Updated” date accordingly.
14. Contact Us
If you have any questions or wish to exercise your rights, contact us:
NORWIE
Office 105, Sobha Ivory 1
Business Bay, Dubai, UAE
Email: support@norwie.com